Enterprise Services Planning (ESP) is the future of management for professional services businesses.
Your business is an ecosystem of complex interdependent services. To survive in the fast moving 21st Century, you must create a business that is continually "fit for purpose" with an organizational capability for evolutionary change and adaptation.
ESP enables this new strategy by helping you evolve your network of services and make them fit for purpose. ESP practices help you schedule and sequence work, forecast delivery dates and expected outcomes, allocate capacity, manage dependencies, and manage risk.
About the speaker:
David Anderson is the pioneer of the Kanban Method, as well as Enterprise Services Planning, a system of management for businesses operating in complex environments. He is CEO of Lean Kanban, Inc., a consulting, training and event planning business dedicated to developing and implementing sustainable evolutionary approaches for management of knowledge workers. David has 30+ years experience in high technology and has led software teams using innovative Agile methods at companies such as Sprint and Motorola.
What are the things in structure, process and language that lead to the rift between IT and “The Business”? In this session we will look at the causes and consequences of artificial boundaries between IT and business organizations, and what can be done about them.
In theory everyone in an enterprise is aligned toward selling products, delighting the customer, and helping employees evolve their talents. But in reality departments establish their own vision and goals that undermine the alignment, or worse, create actual hostility between IT and the lines of business they support.
Agile teams often focus on output: getting more and better, faster and cheaper. What would it be like if the boundaries between IT and business groups were dissolved and the focus became on collectively delivering real value: impact and business outcomes?
And here’s a question to get you thinking: why is the phrase “The Business” part of the problem?
About the speaker:
Bob Fischer is an organizational agility consultant with Eliassen Group. Previously he was a Vice President at Fidelity Investments, where he was responsible for the deployment of Agile to over 400 people. His activities included coaching at the team and program levels as well as working with functional groups not directly involved in Agile such as Finance, HR, and Process Ownership. The cultural change included getting agreement between the Business Unit President, CIO, CFO, and the head of Product Development on a common strategy for deploying Agile. Agile was cited as the key reason a large (over $10 million annual spend) project went from failure to success. Bob was also an organization-wide catalyst at Fidelity, helping to broaden the deployment of Agile across the larger organization.
As an organizational agility consultant, Bob works with organizations that have found agility to be essential to their ability to survive and thrive in a time of rapid change, technology upheaval, and intense competition. His systemic approach enables companies to look across their whole organization to envision, design, build and deliver high value products.
Agile 101 for December 3, 2015
Topic: Scrum 101
In this session we will take a general walkthrough of Scrum and how it aligns with Agile Values and Principles. This is an overview that will set the stage for deeper exploration in the ensuing sessions.
About the session leader:
Marina Shalmon is a former President of Agile New England, a Certified Scrum Master (CSM) and an Agile coach with an interest in the human side of Agile. She is the President and Founder of Deep Roots Agile Coaching
Agile 101 courses run from 6:00 to 6:45 during the networking period of the monthly meeting. A sign-up sheet is posted at 5:30 near the check-in table. On December 3 capacity is limited to only 5 people per class, sign-up is first come, first served.
Building a Winning UX Strategy Using the Kano Model: Jared Spool
The ultimate goal for user experience is that users enjoy using your product or service. Many companies use satisfaction as a metric for measuring their success. But satisfaction is really just the lack of frustration. You should focus on how you'll delight your users.
Building a roadmap based on product features locks you into a technological solution which may cause problems down the road. However, by shifting your strategy to solve customer problems, the user experience becomes the focus of the design process.
In this session, Jared presents the Kano Model which helps you gauge your users’ expectations. When you approach delight from a perspective of pleasure, flow, and meaning, you can then determine which features meet these objectives.
This talk will show you and your team:
How to identify your customers' basic expectations
How adding features today creates more work for teams downstream
How to focus the team on real customer problems, avoiding the problem of experience rot.
About the speaker:
Jared M. Spool is the founder of User Interface Engineering and a co-founder of Center Centre.
If you’ve ever seen Jared speak about user experience design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He’s been working in the field of usability and experience design since 1978, before the term "usability" was ever associated with computers.
Jared spends his time working with the research teams at User Interface Engineering, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year.
With Dr. Leslie Jensen-Inman, he is starting Center Centre, a new school in Chattanooga, TN to create the next generation of industry-ready UX Designers. In 2014, the school, under the nickname of the Unicorn Institute, launched a Kickstarter project that successfully raised more that 600% of its initial goal.
He is also the conference chair and keynote speaker at the annual UI Conference and UX Immersion Conference, and manages to squeeze in a fair amount of writing time. He is author of the book, Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work. You can find his writing at uie.com and follow his adventures on the twitters at @jmspool.
Agile 101 for November 05, 2015 (two sessions)
Topic: Cross-Functional Teams
In this session we will explore one of the key ingredients behind Agile's success as well as one of its most disruptive ones - the cross-functional team. We will understand what that actually means, why it is important, look at its implications via some examples from the field, compare Feature teams to Component teams, answer some FAQs as well as specific-context questions you might have about this important topic.
About the session leader:
Yuval is a senior enterprise agility coach at AgileSparks, an international lean agile consulting company with offices in Israel, India, and now in Boston. His client portfolio includes lean/agile initiatives at HP Software R&D, Siemens Manufacturing, Amdocs, Intel, NICE, ICAP, CyberArk, PerfectoMobile and various other smaller enterprises. He is a frequent conference speaker, holds the Lean/Kanban community distinguished Brickell Key Award, is a SAFe Program Consultant, CSM, CSP and CSPO. He is the author of “Holy Land Kanban” and blogs at yuvalyeret.com. Yuval recently moved to the Boston area with his family to lead AgileSparks consulting services in the US. In his spare time he plays volleyball.
Nancy Van Schooenderwoert
Topic: Mob Programming
In 2001 Agile was a big answer to the (wrongheaded) idea that cutting testing was the way to save money on software development. Agile fused development and test at the atomic level. Mob Programming fuses learning and doing in a similar way.
This session will be an introduction to Mob Programming through
Brief description of what it is and how it started
Examples of teams’ experiences using it
Honest look at where it catches on and where it doesn’t
Mob Programming is a way of doing software programming with the whole team (not more than 6 people) at one computer, all focused on the current bit of coding, and contributing where able. There are some roles: Driver, Navigator, Facilitator, and team member. These roles and the reason for them will be explained.
All the objections to pair programming come into play here, and there are interesting counter-arguments to all of them. There have been no quantitative studies of Mob Programming teams to date, but real teams are using this practice to deliver on real day-to-day work obligations. This session will help you understand what benefits keep them doing this.
About the session leader:
Nancy Van Schooenderwoert is an Agile Enterprise coach and founder of Lean-Agile Partners, Inc. She was among the first to apply Agile methods to embedded systems development, as an engineer, manager, and consultant. She has led Agile change initiatives beyond software development in safety-critical, highly regulated industries, and coached clients in the art of Agile technical and management leadership.
She holds a bachelor’s degree in Computer Engineering from Rochester Institute of Technology, and is a founder and past president of Agile New England. Nancy speaks at numerous Agile professional gatherings worldwide, and works with clients aerospace, factory automation, medical devices, defense systems, and financial services.
Agile 101 courses run from 6:00 to 6:45 during the networking period of the monthly meeting.
A sign-up sheet is posted at 5:30 near the check-in table.
Capacity is limited to 10 people per class, and sign-up is first come, first served.